How can we help?

You are here:

Deleting/Delete your Account

If you are an Account Administrator and wish to delete your account you can do so by clicking the User Menu, then My Account. Once here you will be able to access the account deletion button by clicking on Plan Details. In doing this make sure that you understand the impacts, such as the fact that:

  • Doing so will delete your account from our servers, including all associated data. For security purposes, this is permanent (i.e. it is not recoverable).
  • All organisations, business units, users, assessments, libraries and your account name/sub-domain will be permanently deleted.
  • If you have created any users, and if those users have created any users, anything that has been created in the system will also be permanently deleted. Please ensure that your account users are also aware of the impact before deleting an account, so that they may export anything they need first.
  • You will not be able to log into SECTARA unless you create a new account, and there is a risk that your sub-domain (website address) may be taken by another subscriber in the interim.

If you are considering deleting your account because your plan limits are not sufficient (and you don’t wish to upgrade), please Contact Us as we’d love to hear your feedback. We may also be able to help with alternative options that you may not have considered.