Frequently Asked Questions

Is SECTARA able to be used in countries other than Australia?

Is SECTARA able to be used in countries other than Australia?

Absolutely. As a Software-as-a-Service (SaaS) you can simply log in and access SECTARA from anywhere. Even better, you have the confidence that Sensitive Data is encrypted at field-level (meaning that even we cannot see it in unencrypted form), and our data host (Amazon Web Services) is formally accredited to host Australian Government data.

Currently, no data is hosted outside the Australian jurisdiction. However, and over the next 12 months, regional hosting hubs will be established globally to extend our ability to assure jurisdictional integrity over data from other countries. This will also speed up access to the system significantly.

Is there any training available?

Is there any training available?

A step-by-step onboarding guide can be accessed by clicking the icon at the bottom right of screen after you log into SECTARA. A welcome tour begins by default the first time you log in, and you can revisit this at any time by clicking the icon (help content changes, depending upon which page you are on when you click it).

Gold, Platinum and some custom plan subscribers are also entitled to an initial onboarding WEBEX for their users as part of their subscription* Beyond this, WEBEX and facilitator-led training may be provided for any aspect of security on a fee-for-delivery basis; contact us for further details.

*Refer to SECTARA Website and Service Terms and Conditions for further details.

Are there any discount arrangements for subscribers?

Are there any discount arrangements for subscribers?

Yes. Subscribers are entitled to a 10% discount on fees for each Plan when they choose annual payment frequency. Refer to the SECTARA Website and Service Terms and Conditions and the Pricing page for further details.

Does SECTARA have any restrictions?

Does SECTARA have any restrictions?

Restrictions are by design and relate to the type of plan that has been selected and the roles of different user types.

Each plan includes a specified number of permitted users, concurrent assessments and training. These limits may be extended by purchasing functionality additional to the plan that has been selected.

There are five user types in the system, including:

  • Account Administrator (x1).
  • Organisation Administrators.
  • Business Unit Administrators.
  • Assessors.
  • Viewers.

Refer to our Pricing page, or contact us for further details.

Who has access to my data?

Who has access to my data?

Sensitive Data that you create within SECTARA is encrypted at field level, and at rest and in transit, meaning that only you and your authorised viewers have access to it in unencrypted form – at all times during use and storage your data exists as hashed/unreadable text (except on your monitor). Sensitive Data is defined with the SECTARA Website and Service Terms and Conditions.

In order to facilitate commercial activities, such as providing support to SECTARA subscribers, SECTARA administrators have strictly controlled access to other information (names, email addresses etc.). Such information is kept secure at all times and subject to SECTARA Website and Service Terms and Conditions and our Privacy Policy.

What arrangements exist to protect privacy?

What arrangements exist to protect privacy?

Our Privacy Policy details how we manage our various privacy obligations, including the Australian Privacy Act 1988 and the GDPR regime.

What happens if a force majeure event occurs?

What happens if a force majeure event occurs?

SECTARA data is backed up in real-time within Amazon Web Services (AWS), meaning that, if a major unforeseen event does occur, data will be restored within AWS Service Level Agreement (SLA) timeframes. In addition to this, the AWS SLA includes the assurance that “AWS will use commercially reasonable efforts to make the Included Services for each AWS region available with a Monthly Uptime Percentage of at least 99.99%”.

What happens if the question I want answered isn’t here?

What happens if the question I want answered isn’t here?

Contact us to ask it and we’ll also update the FAQ section to include it for anyone else who has the same question.